Deposit / Booking / Cancellation Info

- All appointments require a $100 deposit which can be paid via zelle, venmo, cashpp etc which goes toward the final cost.

- Please ensure you can attend the date and time you book. Set a reminder. Any changes please let me know as soon as possible.

- I contact everyone the Monday before the event with full details giving you a full week to plan.

- I contact everyone one last time 1-2 days before the event.

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- Canceling 5 days before the event = full refund.

- Canceling within 5 days of the event = deposit will be put toward another event date.

- Canceling within 48 hours of the event = deposit will be forfeited.

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I realize emergencies happen! But letting me know a couple hours before your appointment or at 9pm the night before doesn't leave me much room to work with. If you change your mind at the last second, decide to make other plans or flat out no call/no show, you leave me high and dry 1-3+ hours from home with no time to fill your spot. I travel around to accommodate everyone vs driving to North Melbourne. Let's be courteous of each others time. Luckily this has only happened a few times, but in each situation I could have been given much more than a day or a few hours notice, the person either forgot, made other plans, or flat out didn't care. Last minute cancellations, no call/no shows will result is deposits being forfeited.

This also applies to current customers with free updates/changes, free services (key FOB programming, TSBs etc). While I don't collect a deposit, everything listed above still applies. Last minute cancellations, no call/no shows will result in these free services/updates no longer being an option/forfeited.

I reserve the right to refuse service anytime and for any reason. I will begin fully enforcing this moving forward.

Thank You for understanding,

- RC Tuning FL